Top 5 Marketing Automation Trends In 2017
Marketing Automation is no longer just a buzzword, in a digital era, it’s a prerequisite for efficient and effective marketing. And companies have gotten on board; according to emailmonday, on an average 49% of companies have adopted marketing automation, including 55% of B2B organizations. A trend that is likely to continue.
Given the many benefits it offers, it’s no surprise that marketing automation continues to receive attention, with new developments creating ripples ever so often.
Marketing Automation Trends to lookout for in 2017
We’ve identified the top trends that are set to change the marketing automation landscape in 2017:
- Integrated Marketing Automation – A Smart Insights study found that only 2% of companies that use marketing automation software make the most out of it. Optimal use of marketing automation calls for integration, and marketing automation allows for the integration of multiple campaigns across multiple channels. This ensures a consistent interaction with customers through their journey from prospect to customer and beyond. Customers want to be remembered and they expect companies to know who they are, be aware of their relationship with the company, and be taken care of. The overall experience of the customer is improved when a company’s multiple channels talk to each other and exchange information, like pieces of a puzzle coming together to create one synchronized image.
- Content Marketing and Marketing Automation – According to Dave Chaffey of Smart Insights, “The challenge in 2017 won’t be lack of engaging content. It’s surfacing it through the customer journey.” By integrating your content strategy with marketing automation you can ensure that the right content reaches the right customer at the right time. This allows for personalization of the message that is tailored to the customer’s requirement. Again, this adds to the customer’s experience as you are able to engage with them at their convenience, instead of spamming them with endless messages that are more likely to put them off than interest them.
- Predictive Analytics – Imagine the amount of time and effort you would save if you knew which leads were likely to convert into a sale and when. When predictive analytics and marketing automation come together, you can target your prospective customers based on their intention to buy, thereby striking the right iron when it’s hot, and increasing your chances of success.
Additionally, being able to predict your customers’ behavior helps you take appropriate steps to fulfil their needs, leading to customer satisfaction and retention.
- Account Based Marketing – According to Marketo, “Account-based marketing (ABM) is an alternative B2B strategy that concentrates sales and marketing resources on a clearly defined set of target accounts within a market and employs personalized campaigns designed to resonate with each account.” For companies looking to target specific high level businesses as clients, this strategy supported by marketing automation yields outstanding results. A study by Altera Group states, “97% of respondents said ABM had a somewhat higher or much higher ROI than other marketing initiatives.”
- Artificial Intelligence (AI) – The digital world that we live in generates tons of data. And AI in marketing automation works to make sense of this data such that it is of use to marketers. AI could save marketers time by tracking campaigns and forecasting their outcomes, predicting consumer behaviour, creating and pushing relevant and personalised content, as well as several other essential marketing activities. And given the unlimited scope of AI, it can be tasked to replace a majority of human driven contact, thus, leaving marketers to focus on more creative pursuits. As Mike Rhodin, Senior VP, IBM Watson group, eloquently said, “The creativity and ingenuity of humans, when freed up from mundane repetitive tasks, has always led to new innovation, throughout history.”
These developments showcase the potential of marketing automation to be a game changer.
What lies ahead
Image Source: Marketo
It won’t be long before implementing marketing automation becomes standard practice, much like having a website. A cornerstone of digital marketing, marketing automation is a sound investment for any company interested in getting ahead of the curve.